Privacy Policy

1. Introduction

MonuBiz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business assessment platform and related services.

MonuBiz is part of the MonuCore ecosystem, designed specifically for monument and memorial industry professionals.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Phone number (required for verification), email address, company name
• Business Information: Business functions, pricing strategies, workflow configurations, and other assessment responses
• Feedback: Comments, suggestions, and ratings you provide about our service

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, assessment progress
• IP Address: For security and fraud prevention purposes

3. How We Use Your Information

We use the information we collect to:

• Verify your identity via SMS to prevent spam and abuse
• Generate personalized business insights and recommendations using AI analysis
• Create exportable settings for MonuCore software integration
• Improve our services and develop new features
• Communicate with you about your assessment results
• Send marketing communications (only with your explicit consent)
• Prevent fraud and ensure platform security

4. SMS Communications

By providing your phone number and consenting to receive SMS messages, you agree to receive:

• One-time verification codes to access the assessment
• Service-related notifications (if you opt in)

Message frequency: Typically 1-2 messages per assessment session.
Message and data rates may apply.
To opt out: Reply STOP to any message or contact us at privacy@monucore.com

5. Third-Party Services

We use the following third-party services:

• GoHighLevel (GHL): SMS delivery for phone verification
• Anthropic (Claude): AI-powered business analysis and insights generation
• Supabase: Secure data storage and authentication
• Vercel: Website hosting and deployment
• Resend: Email notifications

Each third-party service has its own privacy policy governing their use of your data.

6. Data Retention

We retain your assessment data for as long as necessary to provide our services and comply with legal obligations. Verification codes expire after 15 minutes. You may request deletion of your data at any time by contacting us at privacy@monucore.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure hosting infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: